Factory Surplus SHIPPING Policies

A detailed summary of our shipping policies at Factory Surplus Direct.

We ship internationally the same day if payment is received before 4 pm EST. Please contact us if you need expedited, next day shipping, are shipping on account, or require freight quotes. FSD typically ships UPS, but we will ship FedEx, DHL or Truck Freight when necessary.

Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase or shipped on the customer account.  There are various shipping options available to each country. Shipping methods and costs are clearly shown on all quotes.

If an item is damaged during shipping, the seller will not be held responsible.


We offer worldwide express shipping on all our products. Our network of preferred partner warehouses in addition to our own distribution centres enables us to offer a truly unique service within the industry across the entire globe.


This is your responsibility to pay any charges relating to the import of goods into your country. Under no circumstances do we accept responsibility/liability for local taxes and/or customs duties that may be payable upon delivery. It is your responsibility to ensure that you comply with these requirements.