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RETURN POLICY

Factory Surplus RETURN POLICY

A detailed summary of our return policies at Factory Surplus Direct.

Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we may not be able to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Products sold “as-is” or listed as “for parts or repair” cannot be returned.

To complete your return, we may require a receipt or proof of purchase. A restocking fee may apply.

If you need to return an item, please email sales@fsdirect.wpengine.com with your order number and details about the product(s) you would like to return. We will respond quickly with instructions on how to return items from your order.